Basically, the story goes that someone saw what they thought might be one of the deadliest spiders on the planet, panicked, and killed it. An expert in spiders asked to see the body of the spider, but it wasn't available...it had been destroyed.
How many times has this happened to you as a responder?
Caller: "Help! We were hit with the deadliest Windows worm known to man!"
You: "Okay, calm down. How do you know?"
Caller: "We received an alert on our AV console!"
You: "Okay, good. What did it say?"
Caller: "We don't know."
This is where things just kind of go downhill. But the news article is a great example of how things go wrong on a daily basis in IR...